Track Your Order

Order Status

As each Marilex Diamonds piece is thoughtfully crafted to order, production timelines vary depending on the design and complexity of your purchase.

Estimated production timelines are provided on each product page and generally range from 2 to 8 weeks. Custom designs, engagement rings, and bespoke creations may require additional time.

Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information.

Tracking Your Shipment

When your order ships, you will receive an email containing your tracking number and shipping details.

Please allow up to 24 hours for tracking information to update after the carrier receives your package.

All orders are shipped fully insured and require an adult signature upon delivery.

If You Haven't Received Tracking Information

If you cannot locate your shipping confirmation email, please check your spam, junk, or promotions folder.

If you still need assistance, please contact our team at orders@marilexdiamonds.com and include your full name and order number.

Shipping Delays

While we make every effort to meet estimated delivery timelines, delays may occasionally occur due to carrier disruptions, weather conditions, or circumstances beyond our control.

Once an order has been shipped, Marilex Diamonds is not responsible for delays caused by the shipping carrier.

For additional information regarding production timelines and shipping methods, please review our Shipping Policy.